Legal
Refund Policy
Effective Date: 10 October 2026
7-Day Money-Back Guarantee
We're confident in the value PassNaati provides. That's why all purchases come with a 7-day, no-questions-asked money-back guarantee. If you're not satisfied with your experience, simply contact us within 7 days for a full refund.
1. Our Commitment
At PassNaati, we want you to feel confident about your purchase. Our AI-powered NAATI CCL preparation platform is designed to help you succeed, and we stand behind the quality of our service.
We understand that every learner's situation is different, and sometimes a product may not be the right fit. That's why we offer a straightforward refund policy with no hidden conditions.
2. Eligible Purchases
Our refund policy applies to the following paid plans:
- Monthly ($59/month) - Recurring monthly subscription
- 3-Month Pass ($149) - One-time purchase with 90-day access
Note: The Free plan does not require any payment and therefore is not eligible for refunds.
3. How to Request a Refund
Requesting a refund is simple. Follow these steps:
- Send an email to support@passnaati.com with the subject line "Refund Request"
- Include your details:
- Email address used for your account
- Date of purchase
- Order ID or transaction reference (if available)
- Receive confirmation - We'll acknowledge your request within 24 hours
- Get your refund - Refunds are processed within 5-7 business days
4. Refund Timeline
| Timeframe | Refund Amount |
|---|---|
| Within 7 days of purchase | 100% Full Refund |
| After 7 days | Not eligible for refund* |
*Exceptions may be made on a case-by-case basis for extenuating circumstances. Contact us to discuss your situation.
5. Refund Processing
Once your refund request is approved:
- Refunds are processed to the original payment method
- Credit/debit card refunds typically appear within 5-7 business days
- Processing time may vary depending on your bank or payment provider
- You will receive an email confirmation once the refund is initiated
Currency: Refunds are issued in Australian Dollars (AUD), the same currency as your original purchase. Your bank may apply currency conversion if you paid from a non-AUD account.
6. Account Status After Refund
When a refund is processed:
- Your paid subscription access will be revoked
- Your account will revert to the Free plan
- You'll retain access to your 3 free AI-scored practice sessions (if not already used)
- Your practice history and progress data will be preserved
- You can purchase a new subscription at any time
7. Technical Issues
If you're experiencing technical difficulties that prevent you from using the platform:
- Contact support first - Many issues can be resolved quickly
- Check our help resources - Visit our Help Center for common solutions
- Extended refund period - If a technical issue prevents platform access, we may extend the refund eligibility period
We're committed to ensuring you can access and use the platform. If technical issues persist despite our efforts, you'll be eligible for a full refund regardless of when you purchased.
8. Non-Refundable Situations
While we strive to be fair and flexible, refunds are generally not provided in these situations:
- Requests made more than 7 days after purchase (except for technical issues)
- Account termination due to violation of our Terms of Service
- Dissatisfaction with NAATI test results (our platform is for practice, not a test guarantee)
- Change of mind about taking the NAATI CCL test
- Inability to complete practice due to user's own time constraints
However, we evaluate each case individually. If you believe you have exceptional circumstances, please contact us to discuss.
9. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We're committed to resolving issues quickly and fairly.
If you file a chargeback without first contacting us:
- Your account may be suspended pending resolution
- We will provide all relevant documentation to the payment processor
- The dispute resolution process typically takes 30-90 days
Direct refund requests are usually resolved within 7 business days, much faster than the chargeback process.
10. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will not affect refund eligibility for purchases made before the policy update. We will notify users of significant changes via email or website announcement.
11. Contact Us
Have questions about our refund policy? We're here to help:
Operated by: Tatwam Ventures
Refund Requests: support@passnaati.com
Response Time: Within 24 hours (business days)
Website: https://passnaati.com